What delivery method do you use?
We use Royal Mail, and send all our parcels first class as standard.
How much do you charge for delivery?
Standard delivery to the UK is free. Guaranteed delivery options are available during checkout for an additional charge.
What are the normal delivery times?
We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK, in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.
Can I have it quicker?
Yes you can. When you checkout, select the Special Delivery option. Special delivery, offered through Royal Mail, can help to guarantee that you receive the ordered goods by a particular day. The additional charge for special delivery depends on the number of beads that you order, as well as their weight. Special delivery for Saturday carries an additional charge of £3 on top of the existing prices. By going with the special delivery option, you will be provided with a tracking number, which can be used on the Royal Mail website to track your parcel in transit.
While special delivery is a very secure form of delivery, BeadCrafty cannot be held responsible for any parcels delayed, as service is run and controlled directly by Royal Mail.
Special delivery is only available on parcels being delivered within the UK.
What do I do if my goods haven't arrived?
Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 4 days before calling us.
If you paid to have special delivery, contact us immediately as we can provide you with the tracking reference to chase it with Royal Mail.
What is your policy on returns?
Simply return the items in a resaleable condition up to 30 days after you order.
Returns are free and you just need to let us know if you'd prefer a refund or replacement.
Call us on 01274 666 013 to arrange a return.